Tag: Financial Services
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Advocating for fairness and transparency in financial services AI
Financial services institutions are increasingly using artificial intelligence (AI) to automate and augment their decisions. But when it comes to which AI algorithms to use, fairness and transparency must factor into the equation. Black box AI: a cautionary tale Some of the algorithms under heavy consideration today are called “black box” algorithms.
The ESG data conundrum and the SDG funding gap: what’s the path forward?
The financial services industry worldwide recognizes sustainability as both risk and opportunity. With a real global need, growing regulatory pressures, a clear moral mission, and unstaunched innovation, sustainability is proven to be a massive growth play. The green bonds market is on a roar and banks are raising their sustainable finance objectives, while investors hunger for green assets over brown.
Investing in resiliency: Q&A with a finance industry thought leader
In the wake of COVID-19, finance organizations across all industries have been working to move from crisis management mode into building resiliency for the future. Mat McBride, finance leader for Microsoft’s Cloud and Gross Margin, recently sat down with us for a virtual conversation.
Rethinking anti-money laundering
The traditional methods banks use to address Anti-Money Laundering (AML) have been failing for some time. Financial crimes and fraud, like Ponzi schemes, are slipping through the cracks because criminals, with enough time and patience, can seemingly find their way around any security measure.To optimize or not to optimize, that is the question
Recently, I had a conversation around optimization for a banking customer — specifically, about whether they could optimize a particular activity. It sparked an interesting debate: What is optimization, and where can it be applied? This post offers some ideas about where and when to apply optimization.
Understanding cloud transformation and resiliency: a conversation with EY
Resiliency is a significant challenge for finance organizations, and during the current COVID-19 pandemic, financial service providers need the right mix of security, compliance and agility to stay flexible. A previous article from Lisa Choi and Luke Thomas outlines the importance of the cloud in building elastic infrastructures.
Always-on Customer Engagement: Call centers and agents play a critical role
Companies are putting great emphasis on digital or self-service contact channels. The economics of self-service are undoubtedly compelling: Whereas live support channels cost dollars, self-service channels, by contrast, cost pennies per interaction. Also, self-service channels are improving quickly. With the introduction of intelligent chat bots and other AI-inspired innovations, these channels can handle many more types of transactions than was possible even a few years ago.
The people’s champion: how wealth management firms can win the battle for client trust
COVID-19 has been a strain on everyone. We’ve all navigated social isolation, uncertain investment projections, and remote work environments to various degrees, but regardless of the experience, this time away has left a haze over individuals and organizations alike.
Approaching re-entry: Preparing for what comes next with Power Platform
Financial institutions are aware of the need to keep markets moving, deals closing, and clients delighted, all while staying safe. Collaboration tools like Microsoft Teams have provided secure, reliable, and scalable alternatives to relaying sensitive financial data to peers, clients and boards of executives.
Understanding the impact of COVID-19 on the US insurance industry
At a time when every aspect of life is being transformed to help prevent the spread of COVID-19, compassion and collaboration have never been more essential to the success of families, communities, and businesses. How can we, as an insurance business community, best help one another and help our clients in these unprecedented times?