Inside Track Library
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How our team chose between Dataverse and SQL Server
Microsoft Digital stories Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with…
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Modernizing IT Infrastructure at Microsoft: A cloud-native journey with Azure
Microsoft Digital stories At Microsoft, we are proudly a cloud-first organization: Today, 98% of our IT infrastructure—which serves more than 200,000 employees and incorporates over 750,000 managed devices—runs on the Microsoft Azure cloud. The company’s massive transition from traditional datacenters…
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Closing the deal with Microsoft 365 Copilot for Sales at Microsoft
Microsoft Digital stories We didn’t just hope Microsoft 365 Copilot for Sales would make a difference for our sales team here at Microsoft—we measured it. The results were outstanding. In the first few months after adopting Copilot for Sales, our…
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Using AI to redefine how we work in Microsoft Outlook, the app Microsoft employees live in at work
Microsoft Digital stories In just a few short years, work has changed in fundamental ways. The rapid rise of AI has brought an entirely new mindset to the workplace. To adapt to that shifting mindset, we’re reimagining how the tools…
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Confidential by design: How we’re securing OneNote for the age of AI at Microsoft
Here at Microsoft and at workplaces around the world, OneNote is used for everything from record keeping and note-taking to collaborating across teams. And with Microsoft 365 Copilot making work easier and more efficient across all Microsoft 365 applications, OneNote…
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Inside Microsoft: Being Customer Zero in an AI-powered world
Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT…
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Supercharge your business transformation with Microsoft Viva
Microsoft Digital readiness guide AI transformation is one of the most profound business changes in decades. Making the most of AI tools will require careful planning, thoughtful communication, comprehensive employee enablement, and diligent tracking. Fortunately, Microsoft Viva fills all of…
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Unleashing API-powered agents at Microsoft: Our internal learnings and a step-by-step guide
Microsoft Digital technical stories Agentic AI is the frontier of the AI landscape. These tools show enormous promise, but harnessing their power isn’t always as straightforward as prompting a model or accessing data from Microsoft 365 apps. To reach their…
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Supercharging our SharePoint sites at Microsoft with Microsoft 365 Copilot
Microsoft Digital stories Microsoft SharePoint is one of the most ubiquitous and highly trusted content storage and sharing solutions in modern business. Around the world, organizations add over 2 billion pieces of content to SharePoint and create more than 2…
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The future of work is here: Transforming our employee experience with AI
Microsoft Digital stories The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly followed by the generative AI revolution in 2022, we’re living through a…
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Smarter labs, faster fixes: How we’re using AI to provision our virtual labs more effectively
Microsoft Digital stories Providing technical support at an enterprise of our size here at Microsoft is a constant balancing act between speed, quality, and scalability. Systems grow more complex, user expectations continue to rise, and traditional support models often struggle…
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Camp Copilot: Try our 7 tips for driving Microsoft 365 Copilot adoption with a virtual skilling event
Microsoft Digital stories When you’re rolling Microsoft 365 Copilot out for your organization, there’s plenty to consider. What are your priority scenarios? Who should lead your adoption efforts? What’s the best way to help employees learn to use it? But…
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Eight steps for managing your support team content with AI tools
Microsoft Digital stories Like many large organizations, our support team develops thousands of troubleshooting guides, self-help resources, knowledge base articles, and process documents to guide our support engineers in helping customers with technical issues. As we have grown over the…
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Driving Microsoft 365 Copilot adoption with our Copilot Champs Community
Microsoft Digital stories This story reflects updated guidance from Microsoft Digital—it was first published in 2024. Nobody helps employees adopt a new tool like their peers—the people who know their responsibilities, their organizational culture, and their day-to-day tasks. In the…
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Securing the borderless enterprise: How we’re using AI to reinvent our network security
Microsoft Digital stories The modern enterprise network is complex, to say the least. Enterprises like ours are increasingly adopting hybrid infrastructures that span on-premises data centers, multiple cloud environments, and a diverse array of remote users. In this context, traditional…
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Wrangling our email with the Prioritize My Inbox feature in Microsoft Outlook
Microsoft Digital stories The pace and intensity of work today is faster than ever, and tools like Microsoft Outlook are evolving quickly to help us keep up, including the coming addition of one new Outlook feature—Prioritize My Inbox—that has the…
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Enabling modern support at Microsoft with AI
We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support needs of our employees here at Microsoft. How are we doing this? We—Microsoft Digital, the…
