Microsoft 365 Copilot
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Wrangling our email with the Prioritize My Inbox feature in Microsoft Outlook
Microsoft Digital stories The pace and intensity of work today is faster than ever, and tools like Microsoft Outlook are evolving quickly to help us keep up, including the coming addition of one new Outlook feature—Prioritize My Inbox—that has the…
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Enabling modern support at Microsoft with AI
We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support needs of our employees here at Microsoft. How are we doing this? We—Microsoft Digital, the…
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Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our…
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Unlock your productivity: Here are our Top 10 tips for using Microsoft 365 Copilot every day
Microsoft Digital stories This story reflects updated guidance from Microsoft Digital—it was first published in 2024. Imagine having a personal assistant that helps you navigate your daily tasks effortlessly. Microsoft 365 Copilot offers just that, allowing you to work smarter,…
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Driving the future of work: How we’re approaching Microsoft 365 Copilot change management at Microsoft
Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with our Azure…
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Responsible AI: Why it matters and how we’re infusing it into our internal AI projects at Microsoft
Like the computer itself and electricity before it, AI is a transformational technology. It’s providing never-before-seen opportunities to reimagine productivity, address major social challenges, and democratize access to technology and knowledge. As AI reshapes how we work and live, it…
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Ten tips to unlock Microsoft 365 Copilot for your engineers
Savvy engineers are always on the lookout for ways to enhance their productivity and improve their collaboration. The introduction of Microsoft 365 Copilot has brought about a significant transformation in the way our engineers work here at Microsoft. Tools like…
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Unlocking the value of Microsoft 365 Copilot at Microsoft
In Microsoft Digital, the organization’s IT department, we get to share our internal learnings deploying and using Microsoft 365 Copilot at Microsoft with many enterprise customers. During in-person briefings, I often remind customers that Copilot is still quite new, and…
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Five tips for prompting AI: How we’re communicating better at Microsoft with Microsoft 365 Copilot
This story reflects updated guidance from Microsoft Digital—it was first published in 2024. It’s all in the prompt. The AI revolution is here, and we’re finding that the best way to take advantage of it is to learn how to…
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Riding the wave of agents washing over Microsoft with good governance
Agentic extensibility is expanding the frontier of enterprise AI. By creating agents that surface knowledge, take actions, and even reinvent workflows, people can personalize AI’s power like never before. But how do you move into the agentic future without putting…