We're excited to welcome you to Microsoft 365 and Microsoft 365 Copilot Chat. Here you'll find hints, tips, and resources to quickly get you up and running.
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Streamline your work processes by collaborating in real time with coworkers and customers, storing your files securely in the cloud, and staying connected with tools like Microsoft Teams.
Getting started
Get started with Microsoft 365
Create documents to add and format text, images, and page layouts.
If you're not already in a Microsoft 365 or Office file or document, open an app such as Word or Excel, open an existing file, or create a new one.
Select File > Account (or Office Account if you're using Outlook).
If you're not already signed in, click Sign in.
In the window that appears, type the email address and password you use with Office. This might be the personal Microsoft account you associated with Office, or the username and password you use with your work or school account.
Open any Microsoft 365 or Office app such as Word and select Sign in. If you're already editing a file, go to File > Browse templates > Sign in. Note: If you're on OneNote, select OneNote from the top menu then select Sign in.
In the window that appears, type the email address and password you use with Office. This might be the personal Microsoft account you associated with Office, or the username and password you use with your work or school account.
Open the Microsoft 365 or Office app. On the Account screen, tap Sign in.
On the screen that appears, type the email address and password you use with Microsoft 365 or Office. This might be the personal Microsoft account you associated with Microsoft 365 or Office, or the username and password you use with your work or school account.
Open the Microsoft 365 Copilot or Office app. On the Recent screen, tap Sign in.
On the screen that appears, type the email address and password you use with Office. This might be the personal Microsoft account you associated with Microsoft 365 or Office, or the username and password you use with your work or school account.
Enter your email address and password. This might be your personal Microsoft account, or the username and password you use with your work or school account. The name of the account currently signed in is displayed in the header.
Select the app launcher icon in Microsoft 365 then select any Microsoft 365 or Office app to start using it.
Go to the link to download and install the desktop apps for Windows.
Get things done smarter with Copilot Chat and Microsoft 365 Copilot. Start a conversation in the apps you use daily with a prompt—just ask a question or tell Copilot what you need.
Getting started
Boost productivity with AI
Copilot Chat without a Microsoft 365 Copilot add-on license gives you tailored responses based on the context and instructions of your prompt, including your choice of formatting, style, and tone. Agents within Copilot Chat can also automate tasks and boost team productivity while keeping you in control of your data.
Web search responses in Copilot Chat—also referred to as web-grounded responses—draw data from the public web in the Bing search index.
How you use Copilot Chat depends on whether you have a Microsoft 365 Copilot add-on license or not. If you have a Microsoft 365 Copilot add-on license, you'll see a Work and Web toggle at the top of your Chat page. If this toggle doesn't appear, you don't have a Microsoft 365 Copilot license.
To access Copilot Chat:
Go to Microsoft365.com/chat and if you're not already signed in, sign in with your work or school account.
From Chat, select one of the sample prompts and edit the prompt as needed. Or create your own prompt directly in the prompt field.
If you're not sure what to ask, select Prompt Gallery Document to get prompt suggestions.
Select Add a file if you want Copilot Chat to reference a specific file. There are file upload limits if you don't have an add-on license.
If you have a Copilot add-on license, you can type / and begin typing the people, file, meeting, or email you wish to link.
When you're satisfied with your prompt, select Send. Copilot Chat will begin generating a response to your prompt.
AI is an exciting innovative technology, but it's still developing and we're continuing to learn. Sometimes Copilot gets things wrong, so it's important to check the content that it generates.
Give us your feedback. Please use the thumbs-up and thumbs-down buttons to tell us what you like or don't like, anything that Copilot gets wrong, or what we can do to improve your experience.
Sometimes you need to quickly create a document. Use Microsoft 365 Copilot to generate a draft fast.
Start a new blank Word document.
Select the Copilot icon to open the Draft with Copilot box.
In the Draft with Copilot box, enter your prompt. For example, Write a sales proposal for a new product.
Select Generate, and Copilot will draft new content for you.
After Copilot generates the content, select Keep it or Regenerate if you want to fine tune your draft.
Sometimes you need to quickly create a presentation. Use Microsoft 365 Copilot to easily generate one.
Start a new presentation in PowerPoint.
Select the Create a presentation about option in the Copilot menu above your slide.
Complete the prompt with a description of the presentation you'd like Copilot to help you draft.
Review and modify the topics that Copilot generates for you.
To refine your prompt and regenerate a new set of topics, select the pencil icon.
If you're happy with your content, select Generate slides and Copilot will draft a presentation for you.
Sometimes you need to quickly catch up on emails from clients or colleagues. With Microsoft 365 Copilot, it's simple.
In Outlook, select the conversation you want.
Select Summary by Copilot or Summarize at the top of the email thread. Copilot will scan the thread to look for key points and create a summary for you.
Manage your daily professional communications and scheduling. Use Outlook to organize your email, schedule meetings and appointments in your calendar, share files from the cloud, and stay connected with your tasks.
Getting started
Set up email and calendar
Open Outlook.
Enter your Microsoft 365 email address, then select Connect.
Enter any additional email address you want to use then select Next.
If prompted, enter a password, then select Sign in.
Select Done.
On the View tab, select View Settings.
Select Accounts, then select Signatures.
Select + New signature, then give it a unique name.
In the editing box below the new name, type your signature, then format it with the font, color, and style to get the appearance you want. Select the image icon if you want to download a logo or graphic to include in your signature.
Select Save when you're done.
In the Select default signatures section, choose your new signature from the menu if you want to add it to new messages, replies, and forwarded email.
Open Outlook, then select New mail.
Fill in the details for the email, including who you're sending the email to, the subject, and your message in the email body.
Use the editing features in the ribbon to format your email as needed. For example, you could format text, insert images, or attach a OneDrive file to the email.
Select the down arrow on the right side of the ribbon and select Classic ribbon to see more editing features.
When you're done, select Send.
In your email, position the cursor where you would like to insert the image.
Select the Insert menu from the ribbon, then select Picture.
Select the image you want to add, then select Open.
After adding your image, you can resize it as needed or add alt text.
Email drafts that you have not sent are saved automatically in the Drafts folder. You can reopen a draft and complete it so that it can be sent.
In Outlook, open the Drafts folder.
Find and select the email you want to work on.
Continue drafting the email. If you’re ready to send the email, select Send. If not, it will remain in the Drafts folder so you can continue working on it.
While you can attach a file to your email, it’s much safer to save the file to OneDrive then to include a link to it in your email. This way, any permissions you had set for the file in OneDrive are retained. For example, if you only want certain people to view the file, you can set this permission in OneDrive and include a link to the file. This way, even if the email is forwarded to others, only people you allow will be able to view the file.
While creating your email, select Attach file from the ribbon, then select OneDrive.
Select the file you want to share.
Select Share link. This will add the link to the file into your email message.
You can schedule an event in Outlook, such as an in-person meeting with others.
Open Outlook, select New from the ribbon menu, then select Event.
Give your event a title.
Select Invite attendees, type the names or email addresses of the people you want to invite to the event, then select them.
Select the date and time of your event. If you want to find a time that works for your attendees, select the Scheduling Assistant tab to check their schedules. Outlook will also suggest a time when everyone is available for your event.
If you want this to be an in-person event, select In-person event.
Select Search for a room or location to specify where you want the event to occur.
Type an invitation to the event.
Select Send.
Recipients will receive an email notification they can respond to.
You can set up an online Teams meeting with others through Outlook. The Teams app is easy to use and is included in your subscription. And the people you invite to the online meeting do not need to have a Microsoft 365 subscription to join.
Open Outlook, select New from the ribbon menu, then select Event.
Fill in the details for your meeting, including the title, attendees, time, date, and other information.
Select the Teams meeting toggle to make sure it's an online meeting.
When you're done, select Send.
Each attendee will receive an email invite that they can use to join the meeting. When external guests join, you'll be notified so that you or someone else already in the meeting can admit them.
Share your calendar with others to let them know your availability.
Open Outlook, and on the left menu select Calendar.
In Calendar, select Share calendar from the ribbon menu.
Start typing the name or email address of the person you want to share your calendar with. When the name displays in the search results, select it.
Select how you want your calendar details to display to the person you’re sharing your calendar with. For example, you can have them see only when you’re busy, or also have them see your meeting titles and locations.
When you’re done, select Share.
Repeat this process to share with more people.
The people you shared your calendar with will receive an email letting them know. They can view your calendar by going to Calendar in Outlook.
Collaborate with anyone on any device with Microsoft Teams. Chat 1:1 or in groups with colleagues, partners, or customers. Use channels to organize projects, discussions, and files to keep everyone up to date.
Getting started
Chat, call, meet, and collaborate
Open Teams and select Chat > New chat
In the To: field, type the name or email of the person or group you want to chat with. Don't forget, you can add someone from outside of your organization to the chat. Just add their email address in the To: field.
In the box where you type your message, say what's on your mind and Send.
Open Teams and go to the team you want to invite your guest to.
Select More options (...) and choose Add member.
Type the email of the guest you want to add and select them. Choose Add.
Your new guest will get an email to verify themselves. That's it.
Open Teams and go to Calendar.
Select New meeting.
Add a title and add attendees to the meeting. You can add people from inside or outside your company, including those who don't have a Teams license. Add their full email address to invite them.
Add the date and the time and length of the meeting. Choose More options to select other options you can add to a meeting. Add meeting details and add a room or location if you want to meet in person.
When you're done, select Save.
You can share files with other people in Teams. This includes files that are on your local device, the Files tab of your channels and chats, or in your OneDrive or other cloud storage. Send the file itself or send a link to the file.
From a 1:1 chat, next to the box where you type a message, select the plus sign + and Attach files.
Select Attach cloud files to select files from OneDrive or Upload from this device to attach a file from your computer. You can also share files from a channel or a group message.
Another way to share a file is using a link from OneDrive.
From OneDrive, select the file, choose the Share button at the top of the page, and select Copy link. Then paste the link in a chat or conversation.
Choose Teams on the left side of the app.
Select Create and join teams and channels (the + plus symbol) and choose Create team.
Give your team and name and description and choose what level of access people can have. To limit content and conversation to a specific set of people, choose Private. For a community or topic that anyone in your organization can join, choose Public.
Easily save files to OneDrive, cloud storage built into Microsoft 365 and Windows. Access files from anywhere and keep them private until you’re ready to share them with others.
Getting started
Securely save and share files
On your Microsoft 365 home page, select OneDrive.
Use the default OneDrive folder or change it to a new location. Then select Next.
On the Share files and folders page, select Next.
On the All your files, ready and on-demand page, select Next.
On the Get the mobile app page, select Later.
On the Your OneDrive is ready for you page, select Open my OneDrive folder. You can now begin using OneDrive.
On your computer, search for and open OneDrive. By default, it will open in File Explorer.
Open another File Explorer window, and search for and select the files and folders you want to move to OneDrive.
Drag and drop them into your OneDrive folder in the other File Explorer window.
Blue arrows will show in the Status column beside your file/folder names to show that they’re syncing to the cloud. When they’re done syncing, they will change to green check marks.
Open OneDrive.
Click the Help and settings icon in the top right corner, then select Settings.
On the Sync and backup page, select Manage backup.
To start backing up a folder, select the toggle next to the folder so that the status is no longer Not backed up. Status should now be Ready to back up or Backed up.
Open OneDrive.
Select the file or folder you want to share, then select the Share icon next to the file or folder name.
Enter the name or email address for the people you want to share the file with, then select them from the search results.
Add a message if you'd like.
Adjust their editing permissions as needed from the default Can edit setting.
When done, select Invite to send the message.
Recipients will then receive an email allowing them to access the file, even if they don't have a Microsoft 365 subscription.
In the Microsoft 365 app you’re using (for example, Microsoft Word), in the top right corner select Share, then select Share from the menu.
Enter the name or email address for the people you want to share the file with, then select them from the search results.
Add a message if you'd like.
Adjust their editing permissions as needed from the default Can edit setting.
When done, select Invite to send the message.
Recipients will then receive an email allowing them to access the file, even if they don't have a Microsoft 365 subscription.
In the Microsoft 365 app you’re using (for example, Microsoft Word), in the top right corner select Share, then select Copy link. A link to the document is then saved to your clipboard.
Select Settings, where you can select who the link can be shared with, adjust the editing permissions, set an expiration date, or set a password.
When done, select Apply.
You can now share the link with others in an email, chat, or message.
Ensure you’re the only one who can access your account. Keep imposters out by requiring multifactor authentication—more than just a username and password—the first time you sign in.
Getting started
Manage and secure your account
Keep your work safe and secure by setting up multifactor authentication. Multifactor authentication means that your company occasionally requires you to provide at least two factors confirming your identity before you can sign in. Typically, your password is the first factor. Secondary factors include options like a phone call, a text message, or an authentication app.
If your username and password are compromised and a criminal attempts to use them to sign in to your account, they'll be doing so from their own device. Since they're on a strange device when they enter your credentials, Microsoft 365 will ask them for the second factor. Without access to the second factor, such as your fingerprint or your authentication app, they will be blocked.
Using your phone, scan the QR code or click here to go to the mobile app page and start your download. After you install the Authenticator app, go to Set up the Microsoft Authenticator app.
Using your phone, scan the QR code or click here to go to the mobile app page and start your download. After you install the Authenticator app, go to Set up the Microsoft Authenticator app.
Open the Authenticator app.
Select Add account (the + plus symbol at the top, next to Search).
Choose Work or school account.
Select Sign in, then sign in with your company email account and password. Or Scan a QR code if your company provided you with an Authenticator QR code.
After your account appears in Authenticator, you can use one-time codes to sign in to Microsoft 365.
Learn how to move email and files from Google Workspace to your new Microsoft 365 environment, and get familiar working in apps such as Microsoft Word, Excel, Outlook and OneDrive.
Getting started
Switch from Google Workspace
Open Word.
In the Create new document section (New if you’re using the desktop app), select Blank document.
Create your document. Use the editing features available in the ribbon to format your document. You can see more editing features by selecting the down arrow on the right side of your ribbon and selecting Classic Ribbon.
Your document will be autosaved to OneDrive at regular intervals. You can type Ctrl+S at any time to save.
Note that instead of creating your document from a blank document, you can also choose to create it from one of many templates available to you. Just select More templates, then search for the template you need.
Open your saved document.
In the top right corner, select Share, then select Share again.
Enter email addresses of people you want to share the document with.
Select the Link settings icon to select the permissions you want to allow. For example, Can edit lets the user edit the document.
Select Send. The people you're sharing with will get an email from you with a link to your document.
The people you share the document with can open the document in the Word web app, even if they don't have a Microsoft 365 license.
You can also select Copy link if you want to copy and paste a link to the document into a chat or email message.
When you share a document with others, you can track the changes that each user makes to it.
Open your document.
Select the Review menu from the ribbon, then select Track Changes.
Select For Everyone.
When others edit the document and add updates to it, you can see what they have done, who made them, and when.
People who have access to editing your document can add comments to locations in it to ask questions or add clarity to it. You can even assign a task to a user through a comment.
Open your document.
Select or highlight the text or item that you want to add a comment to.
Select the Review menu from the ribbon, then select New Comment. You can also type Control+Alt+M to do this.
In the comment box, type your comment. If you want to notify someone directly about your comment, type @ then select the user from the list. For example, @Alex Wilber, please review and verify this section of the article. You can then select Assign to in order to assign a task to the user. When the user completes the task, they can select the Resolve task checkbox to verify that the task was completed.
When you’re done, select the Post comment button.
Open your document.
Select the Insert menu from the ribbon, then select Picture. You can choose to select images saved to your computer or OneDrive, or search for stock images or the web for the image you need.
Add alternative text to the image so that people who use a screen reader can understand the image.
After adding your image, you can resize it as needed in your document.
You can create a new Word document, Excel workbook, PowerPoint presentation, and more files from OneDrive.
Open OneDrive.
In the left pane, select Add new.
Select the type of document you'd like to create. For example, if you want to create a Word document, select Word document. This will open a blank document that you can begin working on.
You can also create other file types, such as Excel workbooks, PowerPoint presentations, OneNote notebooks, Excel forms, or Visio drawings.
OneDrive makes it simple to find the files you need to do your work.
On the top of the OneDrive home page, go to the Search menu and type the name of the file you’re searching for.
In the right side of the search bar, you can select where you would like to search for your file. You can search My files, All files, or Whole organization.
Press Enter, then view your results.
Just like you can Star a file in Google Drive, you can Favorite a file in OneDrive. This is helpful to quickly find and open files that are important to you.
From your OneDrive home page, find the file you want to mark as Favorite.
To the right of the file name, select the star icon.
The next time you want to quickly find the file, select Favorites from the OneDrive home page, and you will see it included with all files you marked as Favorite.
You can share a file with others and set the permission levels on it for users who you share it with.
From your OneDrive home page, find the file you want to share.
To the right of the file name, select Share this file with other people.
Type the names or email addresses of the person you want to share the file with.
Select the drop-down menu to choose the permission level you want to allow for the users. For example, select Can edit if you want to allow them to update the file.
Type a message to the users if needed.
Select Send.
The people you’re sharing the file with are sent an email with a link to the file.
You can also select the Copy link button if you'd rather copy the link to a message or email you’re sending to the user. It will keep the same permission level you set for it regardless of how you share it.
In your OneDrive home page, in the left navigation menu, select Shared.
On the top of the page, select With you.
All files that have been shared with you will display on the page.
In the left navigation menu of your OneDrive home page, select My files.
Find and hover over the file you want to see a version history for, then select the three dots that display after the file name.
Select Version history from the menu that displays. If you want to view the version, select the three dots and select Open file. If you want to restore the current file to a previous version, select the three dots and select Restore.
Open Excel.
In the New section, select Blank workbook.
Create your workbook. Use the editing features available in the ribbon to format your document. You can see more editing features by selecting the down arrow on the right side of your ribbon and selecting Classic Ribbon.
Your workbook will be autosaved to OneDrive at regular intervals. You can type Ctrl+S at any time to save.
Instead of starting from a blank workbook, you can also choose to create it from one of many templates that are available to you. Just select See more templates, then search for the template you need.
You can securely share a workbook with others and set the permission level for each person.
Open your saved workbook.
In the top right corner, select Share, then select Share again.
Enter email addresses of people you want to share with.
Select the Link Settings icon to select the permissions you want to allow. For example, Can edit lets the user edit the workbook.
Select Send. The people you're sharing with will get an email from you with a link to your workbook.
The people you share with can open the workbook in the Excel web app, even if they don't have a Microsoft 365 license.
After you've shared your workbook with others, you can work on it with them at the same time and see real-time changes in the Excel web app.
As people make edits to the workbook, they will be shown by colored cells that will also display the user's initials. You can hover over the initials to see their name.
You can see other people who are currently editing the workbook by going to the top of the page, next to the Comments and Share buttons.
You can also chat with others who are making changes to the worksheet while you’re making changes. Select Share in the top right corner, then select Work together in Teams.
A filter lets you display only the rows that meet certain criteria while temporarily hiding the others. For example, you might have a list of customers, and you want to only see data for the ones who have made a purchase in the last month.
Select the column to which you want to add a filter.
In the Home ribbon, select Sort & Filter, then select Filter.
A filter icon will display at the top of the column.
To filter your rows for a specific value in the column, select the filter.
Select the checkbox next to the value or values you'd like to filter the data for, then select Apply.
Only the rows who have that specific value for the column will display.
To return the table to its unfiltered state, select the filter icon then select Clear filter from (value).
Select the cells in your workbook to which you want to apply a table or chart.
Select the Insert menu, then select Recommended Charts. This will show a preview of different charts containing your data that you can choose from.
If you'd like to use one of them, select it, then select Insert.
Open Outlook, then select New mail.
Fill in the details for the email, including who you're sending the email to, the subject, and your message in the email body.
Use the editing features in the ribbon to format your email as needed. For example, you could format text, insert images, or attach a OneDrive file to the email.
Select the down arrow on the right side of the ribbon and select Classic ribbon to see more editing features.
When you're done, select Send.
In your email, position the cursor where you would like to insert the image.
Select the Insert menu from the ribbon, then select Picture.
Select the image you want to add, then select Open.
After adding your image, you can resize it as needed or add alt text.
Email drafts that you have not sent are saved automatically in the Draft folder. You can reopen the draft and complete it so that it can be sent.
In Outlook, open the Drafts folder.
Find and select the email you want to work on.
Continue drafting the email. If you’re ready to send the email, select Send. If not, it will remain in the Drafts folder so you can continue working on it.
You can schedule an event in Outlook, such as an in-person meeting with others.
Open Outlook, select New from the ribbon menu, then select Event.
Give your event a title.
Select Invite attendees, type the names or email addresses of the people you want to invite to the event, then select them.
Select the date and time of your event. If you want to find a time that works for your attendees, select the Scheduling Assistant tab to check schedules. Outlook will also suggest a time when everyone is available for your event.
If you want this to be an in-person event, select In-person event.
Select Search for a room or location to specify where you want the event to occur.
Type an invitation to the event.
Select Send.
Recipients will receive an email notification that they can respond to.
You can set up an online Teams meeting with others through Outlook. The Teams app is easy to use and is included in your subscription. And the people you invite to the online meeting do not need to have a Microsoft 365 subscription to join.
Open Outlook, select New from the ribbon menu, then select Event.
Fill in the details for your meeting, including the title, attendees, time, date, and other information.
Select the Teams meeting toggle to make sure it's an online meeting.
When you're done, select Send.
Each attendee will receive an email invite that they can use to join the meeting. When external guests join, you'll be notified so that you or someone else already in the meeting can admit them.
Share your calendar with others to let them know your availability.
Open Outlook, and on the left menu, select Calendar.
In Calendar, select Share calendar from the ribbon menu.
Start typing the name or email address of the person you want to share your calendar with. When the name displays in the search results, select it.
Select how you want your calendar details to display to the person you’re sharing your calendar with. For example, you can have them see only when you’re busy, or have them also see your meeting titles and locations.
When you’re done, select Share.
Repeat this process to share with more people.
The people you shared your calendar with will receive an email letting them know that you shared your calendar with them, and they can view your calendar by going to Calendar in Outlook.
While you can attach a file to your email, it’s much safer to save the file to OneDrive then to include a link to it in your email. This way, any permissions you had set for the file in OneDrive are retained. For example, if you only want certain people to view the file, you can set this permission in OneDrive and include a link to the file. This way, even if the email is forwarded to others, only people you allow will be able to view the file.
While creating your email, select Attach file from the ribbon, then select OneDrive.
Select the file you want to share.
Select Share link. This will add the link to the file into your email message.
Get help by opening a billing or tech support ticket, asking the Microsoft Community, or enrolling in Business Assist for Microsoft 365—an expert support plan just for small businesses.
Getting started
Explore help topics or support
If you're having issues opening a file in Word, it might have been saved in a file format that Word doesn't support. File types you can save and open in Word are:
Word document (.docx or .doc)
Word template (.dotx or .dot)
Rich text format (.rtf)
Plain text (.txt)
Web page (.htm or .html)
Portable document format (.pdf)
It's a good idea to make sure that your computer has the latest updates installed for Word and Windows. Updates often fix software problems.
Select the Windows key on your computer and type Update. Select Check for updates and follow the instructions to update your computer.
In Word, select File and then Account. Choose Update options then Update now. Follow the instructions to update Office.
After you install the updates, restart your computer, then restart Word.
If you're having issues with Excel, try one of these solutions.
Install the latest updates. Select the Windows key on your computer and type Update. Select Check for updates and follow the instructions to update your computer. In Excel, select File and then Account. Choose Update options and then Update now. Follow the instructions to update Office. After you install the updates, restart your computer, then restart Excel.
Check to make sure Excel isn't in use by another process. If Excel is in use by another process, this information will be displayed in the status bar at the bottom of the Excel window. If you try to perform other actions while Excel is in use, Excel may not respond. Let the task in process finish its job before attempting other actions.
Check whether your file is being generated by a third party. Sometimes Excel files are generated by a third-party application. In this case, the files may be generated incorrectly, and some features may not work properly when you open the files in Excel. If this occurs, test the features in new files outside the third-party application.
Check to see if your antivirus software is up to date or conflicting with Excel. If your antivirus software is not up to date, Excel may not function properly. Download the latest updates for your antivirus software. If your antivirus software includes integration with Excel, you may experience performance issues. In this case, you can disable all Excel integrations within the antivirus software. Or you can disable any antivirus software add-ins that are installed in Excel.
If you're having issues with PowerPoint, try one of these solutions.
Install the latest updates. Select the Windows key on your computer and type Update. Select Check for updates and follow the instructions to update your computer. In PowerPoint, select File and then Account. Choose Update options and then Update now. Follow the instructions to update Office. After you install the updates, restart your computer, then restart PowerPoint.
Check to make sure PowerPoint isn't in use by another process. If PowerPoint is in use by another process, this information will be displayed in the status bar at the bottom of the screen. If you try to perform other actions while PowerPoint is in use, PowerPoint may not respond. Let the task in process finish its job before attempting other actions.
Check to see if your antivirus software is up to date or conflicting with PowerPoint. If your antivirus software is not up to date, PowerPoint may not function properly. Download the latest updates for your antivirus software. If your antivirus software includes integration with PowerPoint you may experience performance issues. In this case, you can disable all PowerPoint integrations within the antivirus software. Or you can disable any antivirus software add-ins that are installed in PowerPoint.
If Outlook can't find settings for your email account, or you receive an error during setup, you can set up your account manually.
Select Settings (the gear icon) and choose Add Account.
Choose Advanced options > Let me set up my account manually.
Choose POP or IMAP.
Enter your Microsoft 365 work password, then choose Connect.
If setup fails again, choose Change Account Settings. Update the account information with the one you received from your admin then choose Connect.
Choose Done to start using Outlook.
If you can't receive new email messages, there are a few things you can try.
Look for Working Offline at the bottom of your Outlook window. If you see this text, choose the Send/Receive tab at the top of the screen, then choose the Work Offline button to disable offline mode.
Check your network connection. If you're not working offline, open a web browser and see if you can browse the internet.
If you can't immediately join a Teams meeting, there are several possible reasons:
You're waiting in the lobby. Some organizers might place attendees in a lobby before admitting them into the meeting. Wait for someone to admit you, or reach out to the organizer directly to be let in.
Your internet browser isn't supported. Teams doesn't currently support Safari for Mac. If you're joining a Teams meeting from the web, try joining from Microsoft Edge, Google Chrome, or another supported browser.
Your internet connectivity is low. If your internet connection is low, you may not be able to join a Teams meeting right away. Try waiting for your connection to improve, joining from your supported mobile device, or reaching out to your internet provider.
If you're having trouble with the camera in Microsoft Teams, we have some suggestions to help you get back on track.
Make sure you have the latest Windows or Mac OS update and Teams app version installed. To check for updates in Teams, go to your profile picture in the upper-right corner of the Teams app then select Settings and more ... > Check for updates.
Make sure you can use your camera in Teams. Close all other apps that might be using your camera, such as Skype or FaceTime. If you're using an external camera, try unplugging it and plugging it back in. You can often save time and effort by restarting your device.
If you're having OneDrive sync issues, there are a few things you can try.
Unlinking and re-linking your computer to OneDrive can help solve some sync problems. No data will be lost by unlinking and re-linking your OneDrive.
Select the OneDrive cloud icon in your notification area to show the OneDrive pop-up.
Select the OneDrive Help and Settings icon then select Settings.
Go to the Account tab and select Unlink this PC.
Select the Windows key and type OneDrive.
Select the OneDrive app and sign in when prompted.
When you sign in, OneDrive will prompt you that a folder already exists. Select Use this folder or select Choose new folder if you want to move your OneDrive to a new location.
OneDrive will now sync your files and folders back to your computer. Once your files have re-synced, you can choose which folders to sync to your PC.
This might happen for one of these reasons.
The connection to OneDrive was lost during the file transfer, or you weren't signed in to OneDrive. Sign in to OneDrive, then try to upload the file again.
You don't have permission to access the file. Make sure you can open the file, then try to upload it again. For more info about getting permission to access the file, contact your admin or help desk.
You don't have permission to upload the file to the folder that you selected. Select a folder that you have permission to edit, then try to upload the file again.
The file type isn't supported. Make sure the file type is supported, then try to upload the file again.
You're out of storage. A file won't upload if it doesn't fit in your available storage space. Check your Storage page in OneDrive to see how much space you have left.
If you’re a Microsoft admin, you can sign into the Microsoft Admin Center and click Support on the right-hand side.
If you're not a Microsoft admin of your company's Microsoft 365 subscription you can't call Microsoft phone support. We have other ways for you to get help with your issues. You can also let your admin know what the issue is and see if they can help you. If you still need help, there are a few help options available:
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