Transform work with autonomous agents across your business processes
Introducing 10 new autonomous agents in Microsoft Dynamics 365 to build capacity for every sales, service, finance, and supply chain team.
Dynamics 365 Field Service
Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service. Stay informed on tools and strategies to enhance your service delivery and exceed customer expectations.
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Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event
Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2. -
Harnessing transformative AI for field service excellence
Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems. -
Announcing the General Availability of the New UX in Field Service Mobile
The new User Experience in Dynamics 365 Field Service Mobile application is now in general availability. -
G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies. -
Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams
Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. -
Your Board, Your Way – Optimize schedule board navigation patterns in Universal Resource Scheduling
The schedule board now utilizes the computer’s local cache to remember user settings, including the last accessed tab, map panel state, view type and mode, board start date, and column width, allowing users to resume their work seamlessly without reconfiguring each time they return to the board. -
2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available
On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. -
Improve Mobile Offline performance with Offline Table Column Selection
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience. -
Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables the “Morning Shuffle”
Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. -
Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations
We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. -
Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service
Fast, efficient service, it’s what everybody wants.
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Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
