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Microsoft AI
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Customer service

Resolve customer problems with an always-on AI agent

Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
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Outcomes

Drive real results in customer service

Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
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Boost first call resolution rates

Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
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Speed up issue resolution

Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
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Improve repeat issue rates

Proactively address root causes of issues through data-driven insights and continuous learning.
ソリューション

組織に最適な AI アプローチを見つける

革新的な AI のメリットを得るために、購入、拡張、構築、またはパートナーシップを活用してください。
事前構築済みのソリューションを購入する

Microsoft 365 Copilot

企業向け仕様のセキュリティが組み込まれた強力な AI アシスタントで働き方を変革します。
詳細情報
拡張およびカスタマイズする

Microsoft Copilot Studio

Microsoft 365 Copilot の機能を拡張するために、AI エージェントを構築およびカスタマイズします。
詳細情報
独自のソリューションを構築する

Azure AI Foundry

AI アプリとエージェントを大規模に設計、カスタマイズ、管理します。
詳細情報
パートナーと連携する

パートナー マーケットプレース

信頼できる Microsoft パートナーの支援で AI による変革を推進します。
詳細情報
CUSTOMER STORIES

Discover how organizations are using AI for customer service

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A blue and white logo with the text EAT.N Powering Business Worldwide.
“We’re aiming to strengthen our customer support approach with Copilot for Service by using CRM insights to speed responses and improve the overall customer experience.”
Jason Pappas, Director of AI and Innovation, Eaton
Solutions
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“Microsoft’s leadership and innovation in the AI space led us to select Microsoft Copilot Studio.”
Bobby van Groningen, IT Lead, ABN AMRO Bank
Solutions
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“We’re unlocking value and growth as technologies like generative AI proliferate at speed. … We’re on track to improve all key business processes with AI by 2025.”
Rohit Lakhotia, General Manager of Customer and Channel AI at Telstra
90 percent
Of employees using One Sentence Summary report time savings
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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Get the full scenario guide for resolving issues with Microsoft 365 Copilot

Learn how Copilot for Service can help service representatives diagnose and respond to issues.
Learn more
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Transform work with autonomous agents across your business processes

Streamline business processes, boost efficiency, and enhance customer experiences through AI-driven automation.
Learn more
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See how Azure AI Foundry transforms customer service

Access the latest reasoning and foundation models and integrate AI agents into your apps with Azure OpenAI.
Learn more
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